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Volume 38, Issue 1

Original Article

Validity and Reliability Study of the Patient Rights and Satisfaction Scale

Belma Uzun
Affiliations
  • İstanbul Gedik Üniversitesi Gedik Meslek Yüksekokulu, Tıbbi Hizmetler ve Teknikler Bölümü, Pendik, İstanbul
https://orcid.org/0000-0002-2548-0675
  • hak
  • hasta
  • hasta hakları
  • hasta hakları
  • memnuniyet
  • patient
  • patient rights
  • Right
  • satisfaction

Abstract

Objective: This study aimed to develop a valid and reliable patient rights and satisfaction scale based on the perceptions of patients receiving services from health institutions.

Methods: Two separate data sets were collected within the scope of scale development. The first group of data consisted of 320 patients who applied to a private health institution in the Kartal district of İstanbul, and the second group consisted of 327 patients who applied to a different health institution also in the Kartal district of İstanbul. As part of the validity studies of the scale, interviews were conducted with patients, and the items constituting the measurement tool were reviewed in line with both expert and patient opinions. Confirmatory factor analysis (CFA) was applied together with exploratory factor analysis (EFA) within the scope of construct validity. Within the scope of reliability examinations, Cronbach alpha reliability coefficient and item-total correlation were calculated to determine internal consistency and test-retest correlation was applied to evaluate consistency over time.

Results: It was determined that the scale had a structure consisting of 42 items and six factors. The fit index values ​​of the confirmatory factor analysis were determined as χ²/sd =3.16, RFI=0.96, NFI =0.96, CFI=0.97, RMSEA=0.0086 and RMR=0.039, respectively. Based on these results and CFA, it was accepted that the scale’s model-data fit was acceptable. The coefficients were calculated as 0.93 for the “Patient Privacy Dimension“, 0.94 for the “Healthcare Worker Interest and Courtesy Dimension“, 0.94 for the “Patient Satisfaction Dimension“, 0.90 for the “Services Dimension“, 0.92 for the “Nurses’ Attitude Dimension” and 0.91 for the “Physicians’ Attitude Dimension“.

Conclusion: This scale, whose validity and reliability were tested, can be used to determine patients’ perceptions of patient rights and satisfaction when receiving services from health institutions.

Show References

References

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  • 7-12
  • Belma Uzun
  • belma660@hotmail.com
  • 10.36519/kd.2025.5039
  • July 2, 2024
  • February 18, 2025
  • March 21, 2025

  • Uzun B. [Validity and reliability study of the patient rights and satisfaction scale]. Klimik Derg. 2025;37(4):7-12. Turkish.
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